Updated dates and times for this series – postponed due to Covid alert levels.
This training has been developed following feedback that customer service training would teach skills that could be improved across some teams.
Customer service is the heart of practice, and ensuring your patients receive the service they deserve, and the service that keeps them coming back, is key.
In exploring the needs above, we have mapped out the following training, which will be delivered virtually via Zoom.
To register, please email email@example.com with your full name along with the date and title of the workshop(s) you would like to attend. You will then be sent a calendar invite for the appropriate time.
First impressions are key when we work in the service industry, because those first impressions impact not only in that moment, but for the rest of the time that person engages with you, and the organisation. In this workshop we explore first impressions in customer service, both in person and on the phone and how we can ensure they are the impressions that we need.
When we work in the service industry, where serving others is key to our roles, it’s important to have a good understanding of our service and delivering it in a way that makes our customers happy. In this workshop we explore how to communicate effectively, listening to listen always and tailoring our service to the needs of the customer.
When we work with people being on our game always is what they expect. In this workshop we explore the key components to excellent customer service and work through some scenarios to assist us to maintain this always.
Situations escalate for an array of reasons and understanding this assists us to work with different behaviours in a way that achieves good outcomes and positive endings. Putting ourselves in the customers shoes often provides us the ability to navigate the conversation quickly out of difficult situations, and to bring a good end to the engagement.
For any queries on this event, please contact your Practice Development Facilitator.