From 18 November BPAC will change the process in how it deals with referrals that have been inadvertently closed by clinicians too early, or local computer or infrastructure settings have meant the referral submission process couldn’t be completed correctly.
Previously BPAC were sending these to the hospital on behalf of the clinician via a backup process the next morning, to make sure the patient was being seen by the hospital. However a recent issue at has caused BPAC to review this process. This is in light of the investigation which showed that most clinicians involved didn’t have a record of the referral in the PMS (and the clinical and audit risk that entails).
From 18 November BPAC will no longer run the morning backup process, instead BPAC will send an email (PDF) back to the clinician or practice to ask them to resend the referral.
If BPAC does not have an email for that user, they will contact the practice or organisation involved asking them to supply email credentials to update BPAC's records. If the email provided is a personal Gmail or Hotmail address, BPAC will ask this to be updated to an official practice email address.
For more information please contact Glen Knol, client facilitator, BPAC.