Listening to what patients say about services is a key driver of change within teams. This is one way to practice 'what matters to you' as opposed to 'what's the matter with you medicine.'
The Health Quality & Safety Commission's national patient experience survey allows patients to respond to several different areas of their healthcare. The survey is currently being updated nationally. More information will come as this is rolled out.
What has changed from last year?
See the link below for our page on the full quality plan.