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Patient Access Centre
Most practices are unaware that, on average, 18-25 per cent of their patients ringing the practice in the morning fail to get through. The Patient Access Centre reduces this to 3.5 per cent by ensuring more people are on the phone at times of peak demand.
Developing new roles in general practice
By developing new roles, we are able to re-allocate tasks that might otherwise be done by GPs and nursing staff. This can help patients to receive care in a timely fashion, from the right person first, while freeing up time for clinical staff to do what they’ve been trained for.