ACC is now phasing out the remaining out of region support. ACC has been supporting injured people by covering the cost of co-payments since 19 February. This also included covering the cost of co-payments for those who were not able to be in their normal place of residence from the Hawke’s Bay, Northland or Tairāwhiti regions due to the cyclone and other recent adverse weather events.
What happens after 10 April 2023
From 11 April 2023 support will end for those who are not able to be in their normal place of residence from the Hawke’s Bay, Northland or Tairāwhiti regions due to the cyclone and other recent adverse weather events. If, due to exceptional circumstances, a patient is unable to pay for the cost of co-payment for their ACC injury, they will need to call ACC directly on 0800 101 996. ACC will then determine if the co-payment is covered, done on a case-by-case basis.
Questions?
If you have questions or would like to discuss this, please email primarycare@acc.co.nz or call 0800 222 070.
The Te Whatu Ora funding that had been made available to support patients who have been affected by Cyclone Gabrielle ends on 10 April 2023. Pinnacle will continue to honour claims for care provided prior to 10 April 2023 until 30 April 2023.
Telehealth – Healthline 0800 611 116
Telehealth – Mental Health and Wellbeing Support 1737
Telehealth – Disability Helpline 0800 111213 or text 8988
All Sorts Campaign
It’s been several weeks since the cyclone and flooding happened and it’s important to acknowledge that we recover at different rates. Additionally, some of the stressors may have changed since then.
It is common after a traumatic event has settled and the immediate risk is past that people experience ongoing symptoms of stress and anxiety. This can present in many ways and will be different for everyone. For some people it may be mild, for others it may be incapacitating – either way its normal and OK to be experiencing ongoing feelings and reactions following a traumatic event. The important thing is to recognise this and to seek help. View this EAP Services Traumatic Incidents brochure if you want to consider professional support.
This Text 2 Call service is now available to all primary care frontline workforce in Hawkes Bay, Tairāwhiti, Coromandel and Northland.
Cyclone Gabrielle has left communities in a state of distress. This is an upsetting time and it impacts us all in different ways. Feeling distress in a challenging situation is very common and a normal response. Talking to others can really help. Your wellbeing matters.
If you would like to talk to someone to get support with the way you’re feeling or a particular issue you’re facing, TXT 3718 any day between 8am-8pm to kōrero with a trained professional from Vitae Response Services who can call you back for a supportive conversation about what’s going on for you. Māori or Pasifika responders can be requested.
You can talk about anything you wish, and the responder will provide you with support and advice on what you can do next. This is not counselling, but an individual support session.
Calls are free, confidential and separate from your existing employee assistance options.
TXT 2 Call - 3718
Text your full name, contact number, area location and preferred day/time for a call back (morning, afternoon or evening).
For more information
If you have any questions about this TXT 2 Call support service please connect with primary.care@health.govt.nz.
Vitae Early Response Services: Rātonga Tiakiwairua - Vitae has a dedicated, well-qualified team equipped to respond to workplace trauma, critical incidents, and other events that need an immediate response. Their team of trained professionals been providing early response services for over 20 years.
View a collection of resources and links that may be useful for patients in cyclone and flood-affected areas within the Pinnacle network.
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