Pathlab has been working with their community practices and providers to transition them across to Pathlab's eOrdering system for requesting laboratory orders. On reviewing the current usage, they note that many practices have a practice management system (PMS) capable of accessing the Pathlab eOrdering system.
There are, however, some practices/providers who have not transitioned to the new system, resulting in Pathlab running ‘dual’ systems to cater for providers who continue to use their own PMS laboratory forms or emails. Operationally, running two simultaneous ordering system is resource heavy and more prone to error.
Some providers have partially adopted Pathlab's éclair ordering system, however they are doing so only for the purpose of checking results (not for ordering), which is not the intended purpose for this system. While Pathlab acknowledge it as a beneficial byproduct of éclair eOrdering, neither patients nor providers, are gaining the full benefits of using the full automated system, namely the following.
Moving forward, all practices/providers will need to transition to the eOrdering process. Outside of exceptional circumstances, Pathlab will not be accepting orders placed via email, fax, or alternative PMS systems after 1 March 2024.
A member of the Pathlab team will be reaching out to you in the coming weeks to discuss how they can support you to make the transition. Pathlab is happy to arrange for one of their IT team to visit your practice to review and address your specific needs.
While Pathlab understand change can be challenging for some to manage, this transition is necessary to fulfil their unwavering commitment to the pursuit of equity and consumer driven service excellence.
Keith Walmsley, customer liaison, 07 578 7073.