Practice
  • Home
  • News
  • Pin Points
  • Events
  • Programmes
  • Resources
  • About
REFINE YOUR SEARCH
FILTERS
CLEAR FILTERS
Region
Category
Target age
Programmes » Acute declined referrals service (POAC) - Waikato

Acute declined referrals service (POAC)

Waikato | Wellbeing | Under 18 | Over 18 | Over 65

Overview

Funding to support the utilisation of a GP/SMO management plan to avoid admission.

This service is part of the Primary Options for Acute Care (POAC) programme.

Your Pinnacle Services Contract applies to this service. By claiming for this service, you have indicated that you have read and agreed to the business rules set out here.  

This is NOT a clinical guideline. 

Details

Which practices can claim for this service? 

All Pinnacle practices in Waikato region can claim for this service.  

Who is eligible for this service?
  • Patients domiciled in Te Whatu Ora Waikato area.  
  • Patients where an acute admission has been considered by a GP, and after discussion with the relevant SMO, a management plan to avoid admission has been instigated.
  • These consultations can be virtual. 

Exclusion criteria to access POAC funding should not preclude emergency treatment of any medical conditions. 

Who is excluded from this service?

Patients not domiciled in Te Whatu Ora Waikato area.  

Claiming guidelines

The initial 15-minute GP/NP consultation incurs the usual consultation fee paid by the patient. All POAC services thereafter are provided at no cost to the patient. If the claim is unable to be funded by POAC, the patient may be liable to the practice for the fees incurred. 

Prices listed below are GST inclusive. 

GP extended consultation: $81.37 
This can be claimed once to cover an additional 15 minutes of GP time discussing the case with the SMO. 

Acute declined follow up consult: $129.78 
Up to two follow up consultations are funded to evaluate the plan of care. These consultations must be on separate days and cannot be claimed on the day of the initial presentation. 

Claims must be accompanied by documentation of the discussion with the SMO and the management advice. 

What level of clinical notes do I need to submit?

Practices are required to provide sufficiently detailed consultation notes to determine appropriate use of POAC funding otherwise the referral may be declined.   

It has been recommended that in addition to a good assessment and history, the full range of appropriate observations should be documented, especially where the diagnosis is undetermined. It is important to state the time of consultations and interactions with the patient.  

Claims must be accompanied by documentation of the discussion with the SMO and the management advice. 

Does the patient have to pay?  

The initial 15-minute GP/NP consultation incurs the usual consultation fee paid by the patient. All POAC services thereafter are provided at no cost to the patient.  

How is the service funded?

The service is funded by Te Whatu Ora Waikato.

Contact

Primary options team, Pinnacle Midlands Health Network
infoprimaryoptions@pinnacle.health.nz
027 687 7312

RELATED RESOURCES
POAC business rules - Waikato
Published: 20/07/2020

Business rules for the Primary Options Acute Care programme (Waikato), which supports primary care through funding specific clinical services.

View resource
Primary Options resources
Published: 14/10/2025 | 17 files | Document

Quick guides to assist practices with identifying eligibility criteria;invoices that can be claimed; managing claims and providing assistance with understanding remittance reports

View resource | Download files
YOU MAY ALSO BE INTERESTED IN
NEWS
Positive response to Te Tumu Waiora integrated mental health and wellbeing service
Pinnacle Incorporated | 24/04/2020

The Te Tumu Waiora integrated mental health and wellbeing service has been up and running in general practices in Taupō and Tūrangi since July 2019. The response from practices and the community has been overwhelmingly positive.

Read more
Wellbeing
PIN POINTS
New clinical guidelines for ADHD diagnosis and treatment published by Ministry of Health
Tairāwhiti | Lakes | Taranaki | Waikato | Clinical | 30/07/2025

The Ministry of Health has published new clinical guidelines for the assessment and treatment of ADHD. Te Whatu Ora has confirmed that adult ADHD services will not be publicly funded and must be accessed privately. The framework supports GPs, who complete appropriate self-directed training, to diagnose and initiate treatment for ADHD. The College of GPs is developing an education package to support this training, expected to launch by Christmas 2025.

Read more
PROGRAMMES
ED high users primary care reconnection service
Tairāwhiti | Wellbeing | Under 18 | Over 18 | Over 65

The ED High Users Primary Care Reconnection Service is designed to re-establish (or establish) the connection of individuals and whanau with their primary care team, by providing funded consultations to develop and implement a comprehensive shared care plan alongside the relevant care partners to empower increased self-management and planned accessing of health services.

View details
RESOURCE
ED high users primary care reconnection pathway diagram (Tairāwhiti)
Published: 01/08/2020 | 1 file | Document

Primary care reconnection pathway for high users of emergency department (ED) services.

View resource | Download files
Taranaki
47 Molesworth Street
New Plymouth 4310
+64 6 759 4364
Tairāwhiti
Level 1
295-299 Gladstone Road (entrance via Cobden Street)
Gisborne 4010
PO Box 1188
Gisborne 4040
06 863 2661
Lakes
Level 1
95 Te Heuheu Street
Taupō 3330
PO Box 1716
Taupō 3351
+64 7 376 0060
Waikato
Norris Ward McKinnon House
Level 3
711 Victoria Street
Hamilton 3204
PO Box 983
Hamilton 3240
+64 7 839 2888
Facebook @PinnacleHealthNZ LinkedIn pinnacle-health
Copyright © 2025 Pinnacle Incorporated
Privacy policy Terms & conditions Practice update dashboard
Copyright © 2025 Pinnacle Incorporated
Privacy policy Terms & conditions Practice update dashboard