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Programmes » Renal/urological (POAC) - Waikato

Renal/urological (POAC)

Waikato | Renal | Under 18 | Over 18 | Over 65

Overview

Treatment of patients with acute urological problems that can be managed safely in primary care. 

This service is part of the Primary Options for Acute Care (POAC) programme.

Your Pinnacle Services Contract applies to this service. By claiming for this service, you have indicated that you have read and agreed to the business rules set out here.  

This is NOT a clinical guideline. 

Details

Which practices can claim for this service?

All Pinnacle practices in Waikato region can claim for this service. 

Who is eligible for the service?

Patients with acute urological problems that can be managed safely in primary care such as the following. 

  • Acute indwelling catheter insertion for patient in acute urinary retention in the absence of red flags i.e. acute trauma – straddle injury/fractured pelvis, perineal haematoma.
  • Blocked catheter, which cannot be unblocked by flushing.
  • Uncomplicated pyelonephritis.
  • Renal colic with no red flags i.e. AAA, temperature >38, pyelonephritis, peritonitis, biliary colic, testicular torsion, ovarian torsion, ectopic pregnancy.
  • Renal ultrasound for renal colic is only funded for pregnant women and women < 35 years. All other patients have access to CTU via Waikato Hospital. 
Who is excluded from the service?
  • Investigations for torsion of testes/torsion of testicular or epididymal appendage – refer acutely to urology.  
  • Indwelling catheter claims for flushing of catheter resulting in blockage resolving.
  • Complicated pyelonephritis – refer acutely to general medicine.
  • Investigations for painless haematuria/palpable mass/suspected malignancy in renal tract or testes – urgent scans through primary referred radiology via High suspicion of cancer pathway should be used.
  • Severe epididymo-orchitis with systemic features or abscess – refer acutely to urology.
  • Routine catheter changes, leaking catheter changes in patients with long term IDCs.
  • TROC
  • Mild uncomplicated pyelonephritis treated with oral antibiotics.
  • Investigations of testes to diagnose or rule out hydrocele/varicocoele/epididymal cyst/hernia/haematoma/epididymo-orchitis.  

Exclusion criteria to access POAC funding should not preclude emergency treatment of any medical conditions. 

When is the service complete?

Once the episode of care is completed and the patient is no longer acutely unwell, they exit the POAC programme.  

Once the patient exits the POAC programme, the case requires a clinical outcome to be lodged. No payment can be made for any claims unless the outcome is completed.  

Where treatment in the community is no longer clinically appropriate, the patient may be admitted to hospital during a POAC plan of care. Please indicate this in the clinical outcome.

Claiming guidelines

The initial 15-minute GP/NP consultation incurs the usual consultation fee paid by the patient. All POAC services thereafter are provided at no cost to the patient. If the claim is unable to be funded by POAC, the patient may be liable to the practice for the fees incurred. 

Please make your claim via Primary Options, select Renal/Urological and then attach the appropriate invoice(s).

Prices listed below are GST inclusive.

Acute urinary catheter procedure: $147 
This invoice is a package of care i.e. it includes an allocation for staff time as well as consumables. 

NB: POAC funds a maximum of 3 catheter insertions in a 6-month period unless a urology referral has occurred and is documented.  

GP/NP/CP follow up: $79 or RN follow up: $39 or

Rural GP/NP/CP follow up: $89 or RN follow up: $49 or

This funding is available to those practices that receive rural funding. 

Afterhours GP/NP/CP follow up: $99 or RN follow up $59

This funding can be claimed when care is provided after 5pm, on weekends or on public holidays.


A follow-up visit may be funded for management post ultrasound/CTU (based on treatment provided as evidenced in clinical notes).

This is limited to one consult within the acute episode of care. While follow up consultations can be virtual, to be eligible for funding, documentation needs to include a two-way conversation between the practice and the patient. A sent message with no documented response does not meet the definition of a consultation.

IV medication invoice for IV antibiotics (once for pyelonephritis): $87 
This invoice is a package of care i.e. it includes an allocation for staff time as well as consumables. It cannot be claimed along with any other claims.

Rehydration: $158
IV rehydration only in adults, oral rehydration only in children. This invoice is a package of care i.e. it includes an allocation for staff time as well as consumables. It cannot be claimed along with any other claims.

 

Funded via third party providers  

A renal ultrasound or CTU is funded under this service. Patients who are not acutely unwell and do not require a same day scan are not funded under POAC and should be referred to primary referred radiology. Radiology is only funded for same-day investigations (within a 24-hour period). Please see CTU booking information below.  

Renal ultrasound is funded for suspicion of renal colic/stones in pregnant women and women under 35 years. 

GP provided point of care ultrasound is excluded from POAC services – it is expected that patients will be charged for this service.  

What level of clinical notes do I need to submit?

Practices are required to provide sufficiently detailed consultation notes to determine appropriate use of POAC funding otherwise the referral may be declined.   

It has been recommended that in addition to a good assessment and history, the full range of appropriate observations should be documented, especially where the diagnosis is undetermined. It is important to state the time of consultations and interactions with the patient.  

NB: If there is a suspicion of a blocked catheter - trial flushing, then document in the referral that you have done so. This will expedite the acceptance of your claim. 

Does the patient have to pay?

The initial 15-minute GP/NP consultation incurs the usual consultation fee paid by the patient. All POAC services thereafter are provided at no cost to the patient. 

How is the service funded?

The service is funded by Te Whatu Ora. 

CTU booking information

8am - 4pm

Phone CT inpatient booking clerk on 07 839 8726 ext. 98492 and fax referral to 858 0972 or do the referral through Best Practice. Please note that any referrals received without a phone call to the booking clerk will follow the normal outpatient process. It is advisable to give a copy of the referral to the patient to bring to Waikato Hospital.  

4pm - 10pm and weekends

Phone on-call radiology registrar, fax referral to 07 858 0972 and give referral to patient to bring to Waikato Hospital front entrance where the radiology clinical assistant will be contacted to take the patient to the 4th floor for the CT scan. 

10pm - 8am

Manage pain overnight. Admit to ED if pain uncontrollable or significant sepsis.  

Contact

Primary options team, Pinnacle Midlands Health Network
infoprimaryoptions@pinnacle.health.nz
027 687 7312

RELATED RESOURCES
POAC business rules - Waikato
Published: 20/07/2020

Business rules for the Primary Options Acute Care programme (Waikato), which supports primary care through funding specific clinical services.

View resource
Primary Options radiology providers
Published: 15/07/2020 | Document

Pinnacle has contracts with a number of radiology providers under Primary Options for Acute Care (POAC).

View resource
Te Manawa Taki / Midland Region Community HealthPathways
Published: 14/11/2024 | 1 link | Website

A web-based information portal supporting primary care clinicians to plan patient care through primary, community and secondary health care systems within the Midland Region.

View resource
Primary Options resources
Published: 18/02/2025 | 22 files | Document

Quick guides to assist practices with identifying eligibility criteria;invoices that can be claimed; managing claims and providing assistance with understanding remittance reports

View resource | Download files
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