Introducing Pinnacle’s Patient Access Centre (PAC)

PAC was established over 10 years ago and now supports 13 practices. The team of skilled virtual medical receptionists assists practices in a courteous and efficient manner, and their approach revolves around adapting to the distinct needs of individual practices including learning new systems and processes if necessary.

Their responsibilities include handling incoming calls directly or managing a portion of them (overflow) and overseeing various administrative tasks such as managing recall communications, immunisation reminders, and accounts within the 0–3-month range.
 
While some members work from home in Auckland and Christchurch, most are in the Waikato region including three at our Taupō office. Many in Waikato adopt a hybrid work model of office and remote work. Additionally, there are dedicated learners within the team who balance their PAC responsibilities with their university commitments.
 
Linda Norris, operations manager of the Patient Access Centre, says the team would warmly welcome any Pinnacle practice to the PAC whānau.
 
For further information including details and costs, please email Linda Norris, PAC's operations manager or Will Hughes, general manager of health support systems.