We're thrilled to announce Hinetu Kallon Nikora, a patient service representative in our Patient Access Centre (PAC), as the inaugural recipient of Kia Puāwai, Pinnacle’s Māori Education Fund.

We received 40 responses to our survey on the new government’s 100-day action plan, and the repeal of SERPA and Smokefree 2025 legislation. Thank you to everyone who took time to respond. While 40 is not a large amount given the number of general practice staff across the network, the feedback does align with what we are hearing directly from practices, and gives us a good understanding of where our advocacy efforts need to be.

We eagerly await the launch of the new government’s 100-day action plan, particularly on health. Whether the legislation is amended, unchanged, or repealed, we will continue working alongside others to advocate in this space.

This annual performance report provides an overview of some of Pinnacle's key highlights, challenges and milestones during the 2022-2023 year. We reflect on our progress against strategy, and performance against key system level and organisational measures.

Katoa, a new customised app, will make it easier for Pinnacle staff and the Midlands Health Network to learn and use Māori language, culture and customs in their day-to-day work. Katoa aims to support Pinnacle’s efforts to build a culturally aware health workforce across the network.

Pinnacle supports and is excited by the potential establishment of a third medical school through Waikato University.

A pilot collaboration has highlighted the power of working together to provide more responsive services that better engage families around childhood vaccination.  

Pinnacle has sent an open letter to Paul Goulter and the New Zealand Nurses Organisation requesting stronger representation of primary care nurses working in general practice in Te Whatu Ora multi-employer collective agreement (MECA) bargaining negotiations.

In mid-November 2022 a group of Tairāwhiti clinicians gathered in a room at the local fishing club for a night of speed-dating – but not in the way you’re thinking.

One Saturday morning, the server at Dallas Clinic in Morrinsville unexpectedly crashed, including the backup system. The practice lost all its data from the previous two days. The response from the clinic team and their IT provider was phenomenal.