AIR service desk will maintain limited support during their normal hours through the summer break, except for public holidays. They will be closed on 25 and 26 December and 1 and 2 January 2025.
Their normal hours of operation are from 8am to 5pm, Monday to Friday (from 9.30am on Wednesdays).
The team will be back from 6 January 2025 and available for usual daily drop-in Teams sessions between 1pm and 1.45pm daily, as well as available to provide all usual technical support services.
Within these working hours you can request support using the service portal, by calling 0800 855 066 (press 2 and then 1) or emailing help@imms.min.health.nz.
Outside of these working hours, please call 0800 855 066 (press 2 and then 1) for critical service outages/incident reporting.
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