Manage My Health cyber breach consultations

Pinnacle practices in the Taranaki region who have been notified that their patient data has been impacted by the Manage My Health cyber breach.

Patients enrolled with Pinnacle practices in the Taranaki region who have been notified that their patient data has been impacted by the Manage My Health cyber breach.

General practices are not expected to manage all enquiries from impacted individuals. People should be directed to the 0800 number, access and choice services, and other supports as detailed here (PDF).  

Discussion with clinical practice staff will be appropriate in some instances i.e.

• the patient has questions or concerns related to these clinical documents and requires a consultation with a clinical staff member to help them understand the content;

and / or

• the patient requires proactive GP-led notification because of identified vulnerabilities and the practice has been asked by MMH or Te Whatu Ora to contact the patient.

Funding is available to support services in primary care to support patients who:

1. request clarification of clinical records that have been accessed as part of the breach - this will primarily be related to Te Whatu Ora documents such as discharge letters and clinic records, but may also include specialist referrals
2. require proactive general practice led notification because of identified vulnerabilities.

The following are not funded.

• Consultations with HIPs, health coaches, and other primary mental health services are provided free of charge to the patient and are fully funded and should be the preferred option for support, but these consultations are not eligible for claims.
• Patients seeking general information should be directed to the relevant 0800 number and these interactions are not eligible for claims.
• General enquiries or queries from patients are not included in this programme funding, but practices may wish to log the time required with a view to seeking compensation from MMH.
• Patients enrolled with Pinnacle practices in the Taranaki region who have not been notified that their patient data has been impacted by the Manage My Health cyber breach.

Please claim in the same way you claim under Primary Options by selecting the pathway name 'MMH data breach consultation' and attaching the appropriate invoice.

Please ensure you select the 'MMH data breach' invoice to be reimbursed correctly.

Prices listed below are GST inclusive:

MMH data breach GP/NP/CP full consult                                                 $103.50

MMH data breach RN or brief telephone consult (<10 minutes)             $46.00

Please be aware these invoices are a package of care i.e. they include an allocation for staff time as well as consumables. They cannot be claimed along with any other claims. A sent message with no documented response does not meet the definition of a consultation.

Only one consultation per patient is funded and this must be with a clinical member of the practice.

Consultations with HIPs, health coaches, and other primary mental health services are provided free of charge to the patient and are fully funded and should be the preferred option for support, but these consultations are not eligible for claims. 

This funding will be available until 28 February 2026. 

There can be no co-payment charged to the patient.  

Practices are required to provide sufficiently detailed consultation notes to determine appropriate use of funding.  

Please include how the patient consultation met the eligibility criteria below:

• the patient has questions or concerns related to these clinical documents and requires a consultation with a clinical staff member to help them understand the content;

and / or

• the patient requires proactive GP-led notification because of identified vulnerabilities and the practice has been asked by MMH or Te Whatu Ora to contact the patient.

There can be no co-payment charged to the patient.

The service is funded by Te Whatu Ora.