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Resources » Ministry of Social Development (MSD) – information for health and disability providers

Ministry of Social Development (MSD) – information for health and disability providers

Published: 09/04/2025 | 7 links | Website

MSD want to work alongside health and disability practitioners to improve opportunities for people now and in the future. Rather than focus on what a person can't do, MSD look at what they can do. MSD will work with providers to get people back to work when they're able.

Supporting whānau through Work and Income: Handy tips and new HealthPathway

The Ministry of Social Development has developed a helpful new resource – Tips for Health Providers – to support general practice teams in understanding and communicating what services are available to help patients. It’s a practical summary of key messages from MSD and a good refresher for busy teams.

Alongside their Pathways teams they have also co-authored a Work and Income Funding Community HealthPathway which holds a wealth of information about their supports, funding avenues and services. This can be found by typing “work and income” into the search bar of Te Manawa Taki Midlands Community HealthPathways. Increasing awareness of what’s available can make a big difference for whānau who need a hand.

A Goodfellow Unit Work and Income podcast is also now available: Navigating Work and Income.

Supporting people into work

Most people want to work and they can with the right support. For people with a health condition, injury or disability, this means making sure we understand the impact on their capacity to work, and any other barriers or limitations they face.

This allows Work and Income to ensure they get the correct financial support and, where appropriate, support to prepare and look for suitable work.

Health practitioners provide information to Work and Income but are not responsible for determining the most appropriate benefit or assistance for the person.

Regional disability coordinators contacts

  • Taranaki: Manuel Luque
  • Waikato: Viona Davis
  • Lakes: Miri Ashby
  • Tairāwhiti: Hinemaria Onesi

Accessing support

How to reach MSD

  • General enquiries for under-65s phone: 0800 559 009
  • MyMSD
  • Work and Income website 
  • Anyone applying for MSD payments for the first time can, either online through the Work and Income website or by phoning 0800 559 009.

Contact information

For Deaf, hearing impaired and speech impaired:

  • Deaf Link Free-fax: 0800 621 621
  • Text: 029 286 7170
  • Email: MSD_Deaf_Services@msd.govt.nz

For NZ Superannuation queries phone: 0800 552 002

For youth-related queries contact Youth Services in your region or the general enquiries line: 0800 559 009 and say "youth client" when you call.

 

FILES AND LINKS
Visit: Work and Income practitioner information
External | Work and Income
Visit: Work and Income disability allowance counselling
External | Work and Income
Visit: Community Services Card
External | Work and Income
Visit: Guides and forms to help health and disability providers
External | Work and Income
Visit: Work and Income supported living payments
External | Work and Income
Visit: Work and Income jobseeker support
External | Work and Income
Visit: Work and Income disability allowance
External | Work and Income
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