We’re excited to launch the new practice system support service, which went live this month, as the first point of contact for the network, serving as subject matter experts in various general practice business processes, and supporting practices with new initiatives.

Pinnacle's Patient Access Centre (PAC) functions as a virtual contact centre, offering telephony and administrative support to general practices within our network.

Katoa, a new customised app, will make it easier for Pinnacle staff and the Midlands Health Network to learn and use Māori language, culture and customs in their day-to-day work. Katoa aims to support Pinnacle’s efforts to build a culturally aware health workforce across the network.

Pinnacle supports and is excited by the potential establishment of a third medical school through Waikato University.

Dr Jo Scott-Jones, medical director, highlights an upcoming Medical Protection Society webinar, and also comments on the Supreme Court’s rejection of a GP's appeal in a case of vicarious liability.

Since 2009 when we held the last full Pinnacle workforce survey, the primary care landscape has changed considerably. Now more than ever, your responses will help us better understand the complexities faced in primary care today, and how our services can best meet the people we serve into the future.  

In mid-November 2022 a group of Tairāwhiti clinicians gathered in a room at the local fishing club for a night of speed-dating – but not in the way you’re thinking.

One Saturday morning, the server at Dallas Clinic in Morrinsville unexpectedly crashed, including the backup system. The practice lost all its data from the previous two days. The response from the clinic team and their IT provider was phenomenal.

Where possible, we encourage practices to keep MMR immunisation a priority in conjunction with other timely vaccinations for influenza and COVID-19. To support practices with this, data lists of children with less than two recorded MMR’s on the National Immunisation Record have been made available to all practices today.

Initially published by NZ Doctor, Jo Scott-Jones discusses what you can do to reduce the number of phone calls, prescriptions and consultations for respiratory illnesses this winter.