The Pinnacle HR service is looking to expand its offering to member practices.
We are not here to replace your current HR support, but to add value where we can. Currently we proactively support practices in a range of ways and respond to adhoc enquiries. We believe we can continue to offer you great learning opportunities and practical HR solutions that are relevant to your practice needs.
As a Pinnacle practice, you receive the following benefits to support your HR activity.
Pinnacle has partnered with EMA (Employers Manufacturers Association) to provide practice managers and owners with membership for one year, beginning 1 July 2022.
EMA provides extensive suites of human resource, employer relations, people management, workplace health and safety resources online PLUS an AdviceLine for personal, direct help from experts.
Healthy Practice has a range of customised resources and support specific to general practice. Pinnacle provides a 50 per cent subsidy if your practice joins Healthy Practice, providing good value for money to cover all your basic HR needs. To hear more about this offering, we invite you to attend a Zoom session hosted by Healthy Practice to showcase the product.
Whether it is understanding current employment law or learning about new legislative changes, we can help. We attend practice management sessions and highlight employment law HR updates through our weekly practice update newsletter and on the Pinnacle Practice website.
In 2020 Pinnacle launched two successful online learning programmes specially tailored to our practice workforce - Practice Nursing Leadership Series and Practice Management Learning Series. As we were able to draw on internal expertise, the learning sessions were free of charge for participants.
During 2021 we expanded our free online learning programmes to include Leadership, Management and Customer Services.
We will continue to offer a range of learning sessions in 2022.
If you have any ideas for future learning topics please email helloHR@pinnacle.health.nz.
Pinnacle is sometimes able to negotiate better training rates because of our unique role in supporting several practices across the network.
We are currently organising a health & safety representative training stage 1 via Zoom at a heavily discounted rate (significantly less than the membership rates published). The course would normally be delivered in person over two days, so you’ll also save travel time by learning online. For further details on the course content please visit the EMA website.
To register interest please contact helloHR@pinnacle.health.nz
For practices to thrive, we need to look after our most important asset – our people. Pinnacle offers free confidential counselling support through EAP. All practice staff members are eligible to this benefit regardless of their position or tenure. We have also negotiated preferred rates for a range of goods and services. A list of the member benefits we offer can be found on our website.
We have a range of new services we can offer your practice. In most cases we can offer advice and support at no cost to you.
To start you off in the right direction we can conduct a free and confidential HR audit. You can then decide whether you want to engage us to support the changes you want to make to improve your business. Below are some examples of where we can add value to your business.
An experienced HR practitioner can visit your practice and conduct a free HR audit. The audit will identify what you’re doing well as well as areas of possible HR risk and make recommendations on how to close the gaps. You can then choose whether to implement the changes yourself or contract us in to do some of the work for you. The decision is in your hands.
If you are interested in finding out more contact helloHR@pinnacle.health.nz
Within any business, our people are our greatest asset, so it’s important to have the right roles with the right people in them to deliver great business and exceptional service. If you are going through change or just want to review the roles you have in the business, contact us for a chat and we can explore together if the people structure (roles and positions) you have is right, or if we could improve it.
Team culture and the way people work together determines effectiveness, engagement and how well a team can deliver great service. If you are wanting to improve your team culture – which will help your team work even better together to deliver great patient service – give us a call.
Leading people and teams is crucial within any team to ensure we are working with people in a way that gets the best out of them. When people feel well led, they work harder, engage more and contribute to great team culture and excellent customer service.
We have a range of leadership development services from virtual online leadership workshops to one-to-one leadership coaching or mentoring. Keep an eye out for our leadership workshops throughout the year, or if you just want to chat about leadership, contact us.
With the growing demands across the health sector to ensure we are meeting the cultural needs of our patients, cultural competency and its importance is also growing. There are many benefits to increasing the cultural competency of practice members, including to help improve services and improve equity in health outcomes. Contact us if you are interested to look into this or want to find out more.
If you have difficulty recruiting to a non-clinical vacancy, we can manage your recruitment campaign. We can also list your vacancy on the Pinnacle website.
Charges for any of the services will be pre-agreed and depend on the brief. The initial consultation is free so don’t hesitate to get in touch with us. Email helloHR@pinnacle.health.nz or phone 07 839 2888 to learn more about our services.
I was born in Namibia and raised in South Africa before embarking on an adventure to the UK in 2004. A short holiday in New Zealand in 2006 convinced us that this is the place to be, and we’ve been calling Kirikiriroa home since 2007!
I started my working career as an optical dispenser and worked in various optometry practices in South Africa, London and Hamilton before completing a degree in psychology. My passion for people (and learning!) soon crafted a path to learning and development (L&D) and HR roles. My role at Pinnacle is to support and coach managers in not only achieving their own potential as people leaders, but also developing happy, high performing teams. Key focusses include L&D, talent retention, career progression and wellbeing.
When I am not at work I spend most of my time with my crazy-loud family: my husband Barney, our two kids (14 and 10), our two dogs and a cat. I love being creative and you will often find me with a sander and a paintbrush upcycling old, unloved furniture, painting (I have run out of walls to hang things!) or making jewellery.
I am a seasoned HR professional who is passionate about assisting others realise their potential and create a positive employee experience. My role involves coaching supervisors through any people issues within their teams and providing HR solutions and advice to the business. I have a strong focus on improving HR policy, systems and processes.
I hail from Taranaki and completed my HR degree at Massey University. Following this I travelled extensively and met my South African husband who I convinced that NZ was the best place to live! I love the outdoors and keeping fit and am very family orientated with two girls aged 10 and 13 that keep me busy outside of work.
Born and bred in Canada, I now consider New Zealand my home. I joined Pinnacle a very long time ago (too many years to count!) and because of my history here I have developed a deep appreciation for general practice and the important role it plays to keep us healthy.
I have a degree in psychology and a graduate diploma in human resource management and my primary focus is developing a high performing, values-led, future ready workforce.
When I am not at work, I spend most of my time raising two kids with my husband, Peter and dreaming about the next overseas trip or reading crime novels.
A large part of my role is supporting the HR team and what I enjoy most is meeting new staff and getting to experience something new everyday.
Customer service is one of my key values, I believe that providing a friendly service to those I support is important. I previously worked in tourism, the role I most enjoyed was working at Walt Disney World in Florida. This job provided me with a great attention to detail which I now relate to my daily tasks.
In my free time you will find me travelling around NZ, experimenting in the kitchen with new recipes and socialising with family and friends.
I first joined Pinnacle in 2015 and have been lucky enough to be exposed to a variety of different areas within the business. I have always had a passion for all things HR, so I was very excited when the opportunity arose to join the team.
My main focus as an HR coordinator is providing efficient support to others that is of a high standard. I pride myself on having a high attention to detail and being responsive to requests. I work remotely from my home in Kinloch however, I spend four days a month in the Hamilton office which is fantastic as I am able to maintain connections with my colleagues. I have an interest in employment relations and am looking forward to developing my knowledge in this area.
In my spare time you will find me spending time with my husband and two young boys. We are lucky enough to be surrounded by amazing bike trails and living so close to Lake Taupō means we get to go out in the boat frequently. I also enjoying running, pilates and generally staying fit.
Tammy Hebditch, Director of Organisational Development
tammy.hebditch@pinnacle.health.nz
021 412 548
Liza has been a GP for over 15 years, initially in the North of England and now in Gisborne, New Zealand. She's recently joined Pinnacle MHN as GP liaison for Tairāwhiti.
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