Pinnacle Practice Portal

Published: 17/12/2025

All Pinnacle practices can now use the new Practice Portal — a secure, easy-to-use hub for claims, remittance reports, payment files, and sharing documents, designed to save time and give you clearer oversight.

What this means for your practice

Each nominated user has received a separate email with their login credentials and instructions for accessing the portal.
This email includes guidance on first-time login and multi-factor authentication.
User guides and a training video are available under the Help menu within the portal, to support you every step of the way.

Current data status

Primary Options data from the past three years is available.
Non-indici practices: please note there is a one-month delay in Primary Options claims visibility due to the post-payment migration process.

Survey feedback: You spoke, we listened

A big thank you to those practices who completed our recent portal survey. Your feedback gives us a clear picture of what's working and where we can do better.

What's working well: The results show strong satisfaction overall, with 80 per cent finding the portal easy to navigate and 88 per cent rating their experience as good or excellent. The most valued features are viewing PHO claims status, accessing remittance reports, and payment reconciliation tools.

Where we can improve: You have highlighted some practical enhancements — streamlining login access, adding useful totals to capitation reports, improving PHO uploaded document naming, and creating better training resources.

Next steps: We are analysing your suggestions and mapping out improvements for 2026. Updates will be shared as enhancements roll out.

Thank you for investing your time to help us improve the portal. Your feedback directly shapes how we support your practice operations.

What is the Pinnacle Practice Portal?

The Pinnacle Practice Portal has now been rolled out to all Pinnacle practices, following a successful pilot with seven nominated practices.

This new platform has been developed in response to your feedback. It is part of our ongoing commitment to support practices with tools that offer transparency, ease of access, and streamlined communication.

The Pinnacle Practice Portal is a secure, centralised platform designed to help Pinnacle practices with the following.

View the current status of PHO claims.
Reconcile payments more efficiently.
Access and download remittance reports and other payment files (e.g. Capitation, Quality Improvement Programme) in one place.
Upload documents securely to share with Pinnacle.
View claims for Stop Smoking and Support to Screening services (if applicable to your practice).

Pilot phase highlights

The three-week pilot generated great feedback from participating practices.

“This is great!”
“Easier to use than Healthlink – simple login. Can see the benefits of it ongoing.”
“The claims portal has completely changed the claiming process for me, in a good way! My favourite part of the claims portal is being able to see why a particular claim has been declined.”
“Awesome to have this located in one area for claims management.”
“This is fantastic! Congratulations to you and the team on such an incredible achievement. It’s clear a lot of work has gone into developing this, and it’s exciting to see it coming to all practices after a successful pilot.”

We have incorporated valuable feedback from practices and made several enhancements — including adding a Service Provider filter to improve searching and reporting — to ensure a smoother experience for all practices.

A huge thank you to everyone who contributed to the pilot’s success. We are excited to extend this platform to the wider network and welcome your ongoing feedback.

For pātai, questions, please contact:

Practice systems support team
practice.support@pinnacle.health.nz
07 838 5983