In this resource library we share documents, presentations, forms, videos and useful links from Pinnacle and the wider sector.
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Claiming instructions OPLs. Please contact the practice systems support team if you need a copy of the Advanced Form.
Advice and resources to assist you in offering virtual care.
The quarterly patient experience survey (PES) is the biggest health survey in New Zealand and is a great way of getting feedback from patients. Read all the need-to-know information about successfully running the survey here.
A patient portal is a secure website which can receive and store patients' health information. The information, for example treatments received or medications, is uploaded via your PMS. It then allows other health providers or patients, depending on which tool is being used, to view a summary of the patient's health record.
Practice Plus is a virtual telehealth services established by Tū Ora Compass and Pinnacle specifically designed to complement rather than to compete with your own practice.
View resourceOn 28 September 2022, malicious actors accessed a third-party IT server that Pinnacle uses. The attacker took health information ranging from approximately 2016 to 2022 and some of Pinnacle’s corporate information. We’d like to share the following learnings with our network from this event.
As the prevalence of chronic illness continues to increase with our aging population, remote home telehealth monitoring is emerging as a possible means of delivering care in a more cost effective and patient-centred way, while overcoming problems of inaccessibility
A reference for practices considering a new practice management system (PMS) and/or provider.
On average, 18-25 per cent of most practice's patients ringing the practice in the morning fail to get through. The Patient Access Centre reduces this to 3.5 per cent by ensuring more people are on the phone at times of peak demand.