Virtual care

A practical set of resources on many aspects of tele-consultations has been developed by PHOs. The resource includes a Doxy.me toolkit, PMS specific set-up instructions as well as generic ‘how to’ guides, and various practical tips for getting the most out of a consultation. 

Some practical tips include: 

• use of screen sharing to show the patient relevant information such as anatomical diagrams during a consultation
• use of standardised patient information leaflets which are emailed to the patient immediately following the consultation and might cover issues such as red flags for headache, shortness of breath, abdo pain etc.   

Further information for providers and patients is available on the He Puna Waiora Healthify website including a tip sheet for patients preparing for a video consult. The Telehealth Leadership Group has offered in a useful one-pager some initial guidance to health providers as they rapidly adapt to Telehealth and additional resources are being developed by the group.   

Pinnacle GP triage resources

Linked below you'll find our overview of remote consultation, phone triage diary sample, clinician checklist and coding information.